Privacy Policy

Information we collect

We collect only what we need to run the service:

• Mobile phone number (or satellite device identifier / email address) you use to contact us.
• Message content you send and the replies we return, kept as short conversation history to provide context and support.
• Account & usage data: question-credit balance, payments, and delivery/usage logs.

We do not collect location, contacts, or device data beyond the messages you send us. We do not knowingly collect information from anyone under 18.

How we use your information

• To answer your questions and deliver the messages you request.
• To manage your account, credits, and payments.
• To send you account notices you request (balance, top-up confirmations, verification codes).
• To operate, secure, and improve the service and prevent abuse and fraud.

AI processing of your questions

To generate answers, the content of your questions (and short conversation context) is sent to our third-party AI provider, Anthropic (the Claude API), which processes it to produce a reply. Please don't include sensitive personal, financial, or confidential information in your messages. SMS and satellite text are not end-to-end encrypted.

Payments & saved cards

Payments are processed by Stripe. If you choose to save a card, it is stored securely by Stripe (not by us) so you can top up by texting BUY; we keep only a token/reference and never store full card numbers. You can remove a saved card via the Stripe Customer Portal.

SMS / text messaging terms & consent

• Consent (opt-in): you opt in by texting NoService AI first. Your inbound message is your consent to receive replies and requested account notices.
• Message types: replies to your questions, and account notices you trigger. We do not send marketing or unsolicited messages.
• Frequency: varies - you receive a message only when you send one.
• Rates: message and data rates may apply from your mobile carrier.
• Opt out: reply STOP at any time to stop all messages. Reply START to opt back in.
• Help: reply HELP, or email aisurvivorsms@gmail.com.

How we share information

We share information only with service providers who help us operate NoService AI - such as messaging carriers, payment processors, and cloud hosting - and only as needed to deliver the service. We may disclose information if required by law. We do not sell your personal information, and, as stated above, we never share mobile opt-in data or consent with third parties for their own marketing.

Data retention

We keep conversation history only as a short rolling window for context, and retain account, billing, and delivery records as needed for accounting and legal compliance. You can delete your conversation history at any time by replying FORGET.

Security

We use industry-standard measures to protect your information in transit and at rest. No method of transmission is completely secure, but we work to safeguard your data.

Your choices

You can opt out of messages (STOP), clear your history (FORGET), or request deletion of your data by emailing aisurvivorsms@gmail.com.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

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